Skills & Competencies for Network Control Technician I

Network Control Technician I job profile

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JOB SUMMARY for Network Control Technician I

Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.

JOB RESPONSIBILITIES for Network Control Technician I

Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.

Network Control Technician I SALARY RANGE

BASE 50%
$63,984
TOTAL 50%
$65,804
Job Level
P01
Job Code
SC16000001
Education/Degree
Associate's Degree
Reports To
Manager

Network Control Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Network Control Technician I

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
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Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
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Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
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2 Job Family Competencies – Help Desk
Proficiency Level -2
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the importance of providing help desk support.
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Level 2 Behaviors
(Light Experience)
Reports issues in the help desk procedures to gather user information and address technical problems.
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Level 3 Behaviors
(Moderate Experience)
Implements a help desk solution to troubleshoot computer connectivity issues.
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Level 4 Behaviors
(Extensive Experience)
Develops knowledge repository documents to reduce help desk support volumes and improve customer service.
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Level 5 Behaviors
(Mastery)
Constructs a monitoring system to evaluate and review the ticketing system in help desk software.
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3 Network Control Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician I
Proficiency Level - 4
5 Competency for - Network Control Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Control Technician I

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Maintaining Focus
Proficiency Level -2
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Learns how to improve the ability to stay focused.
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Level 2 Behaviors
(Light Experience)
Sets deadlines to stay focused on performing scheduled tasks.
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Level 3 Behaviors
(Moderate Experience)
Updates priorities quickly according to changing requirements.
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Level 4 Behaviors
(Extensive Experience)
Reduces unnecessary events to keep focus.
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Level 5 Behaviors
(Mastery)
Establishes best practices and techniques to increase the attention span of employees.
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3 Network Control Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician I
Proficiency Level - 4
5 Competency for - Network Control Technician I
Proficiency Level - 5

Summary of Network Control Technician I skills and competencies

There are 0 hard skills for Network Control Technician I.
12 general skills for Network Control Technician I, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician I, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician I, he or she needs to be proficient in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.

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